Terms of Service

These Terms of Service ("Terms") are entered into between you ("User", "you") and AAGTEK (PRIVATE) LIMITED, a private limited company incorporated in Pakistan (SECP incorporation no. 0325232) under the Companies Act, 2017, with its registered office at AAGTEK Office, 2nd Floor, B13-D Commercial, Valencia Town, Lahore, Pakistan ("AAGTEK", "we", "us", "our").

These Terms govern your access to and use of our website at https://aagtek.com (the "Site"), including all pages, free online tools, portfolio demonstrations, insights, and enquiry forms. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.

These Terms are made available electronically in accordance with the Electronic Transactions Ordinance, 2002. Your continued use of the Site after we publish changes constitutes acceptance of the revised Terms.

You represent that you are at least eighteen (18) years of age, or that you are accessing the Site on behalf of a legal entity and have authority to bind that entity to these Terms.

In these Terms, unless the context requires otherwise:

• "Client" means a party that has executed a Master Services Agreement ("MSA"), Statement of Work ("SOW"), or other written services contract with us.
• "Content" means all text, graphics, logos, code, designs, documentation, and other materials on the Site.
• "Deliverables" means work product expressly identified in a signed SOW.
• "Professional Services" means software engineering, advisory, design, cloud, security, AI, and related services we provide under a signed contract.
• "Site" means our public website and associated subdomains operated by us.
• "User" means any person or entity accessing the Site, whether or not they become a Client.

We may update these Terms at any time. The "Last updated" date at the top of this page indicates the latest revision. Material changes will be posted on the Site with reasonable notice where practicable.

Your continued use of the Site after the effective date of changes constitutes acceptance. If you are a Client, changes to Professional Services terms apply only as set out in your MSA or upon mutual written agreement.

You may use the Site for lawful, informational purposes: browsing our services, reading insights, using free tools, viewing portfolio demonstrations, and submitting good-faith business enquiries.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal or internal business evaluation. No other rights are granted.

You must not use the Site in any way that violates applicable law, including the Prevention of Electronic Crimes Act, 2016 ("PECA"). Without limitation, you must not:

• Attempt unauthorised access to our systems, APIs, or data.
• Scrape, crawl, or harvest data from the Site by automated means without our prior written consent.
• Reverse engineer, decompile, or extract source code from Site tools or demonstrations except as permitted by law.
• Introduce malware, viruses, or harmful code.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the Site to transmit unlawful, defamatory, harassing, or infringing content.
• Interfere with the security or performance of the Site.
• Use portfolio demonstrations or sample projects to mislead third parties about our clients or endorsements.

Content on the Site is for general information only. It does not constitute legal, tax, accounting, investment, or professional engineering advice. No Client relationship, agency, partnership, or joint venture is created by your use of the Site or submission of an enquiry.

Security, compliance, and AI-related content describes capabilities and themes (e.g. SOC 2, ISO 27001, GDPR). It is not a guarantee of certification, audit outcome, or regulatory approval. You must obtain independent professional advice before relying on Site content for compliance or business decisions.

Submitting a contact form, email, phone call, or WhatsApp message is an enquiry only. It does not constitute an offer by you or acceptance by us. No binding contract for Professional Services arises until a written MSA and/or SOW is signed by authorised representatives of both parties.

You agree that information you provide is accurate to the best of your knowledge. You consent to us contacting you about your enquiry and related services. Our collection and use of personal data is described in our Privacy Policy.

We aim to respond to business enquiries within one business day but do not guarantee response times.

All Content on the Site is owned by or licensed to AAGTEK (PRIVATE) LIMITED and protected under the Copyright Ordinance, 1962 and the Trade Marks Ordinance, 2001 of Pakistan, and applicable international treaties.

You may not copy, modify, distribute, sell, or create derivative works from Site Content without our prior written consent, except for limited personal viewing or printing for internal evaluation.

AAGTEK names, logos, and branding may not be used without our written permission.

Portfolio entries and embedded demonstration applications are showcases of our capabilities. Unless expressly stated, they do not represent live client systems, endorsements, or ongoing engagements.

Demonstration data, names, addresses, and metrics may be fictional or anonymised. Third-party trademarks appearing in demos belong to their respective owners.

Our free tools (calculators, converters, PDF utilities, and similar) are provided at no charge and without sign-up. Most processing occurs locally in your browser; we do not upload files from those tools to our servers unless a specific tool states otherwise.

Tools are provided "AS IS" without warranty of any kind. We do not guarantee accuracy, completeness, or fitness for any purpose. You use tool outputs at your own risk, including for financial, legal, or engineering decisions.

The Site may link to third-party websites (e.g. social media, external articles). We do not control and are not responsible for third-party content, privacy practices, or availability. Links do not imply endorsement.

We use Google Analytics (G-RWH9SCL8P4) to understand aggregate Site usage. Analytics is not required to use the Site. Details, including how to limit tracking, are in our Privacy Policy.

To the fullest extent permitted by applicable law in Pakistan, the Site, Content, and free tools are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, AAGTEK (PRIVATE) LIMITED and its directors, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Site or free tools.

Our aggregate liability for claims arising solely from Site use (not Professional Services under a signed contract) shall not exceed PKR 100,000 or, if you have paid us fees in the twelve (12) months preceding the claim, the amount of those fees, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Pakistani law, including liability for fraud or wilful misconduct.

You agree to indemnify and hold harmless AAGTEK and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of law or third-party rights.

The following sections summarise terms that apply when you become a Client. They are incorporated by reference into your MSA/SOW. On conflict, the signed MSA/SOW prevails.

Professional Services are provided on a business-to-business basis unless otherwise agreed in writing. We offer fixed-fee engagements, time-and-materials with agreed ceilings, and retainers, as described in proposals and contracts.

Proposals, quotes, and oral discussions are non-binding until a written contract is executed. Proposals may specify validity periods, assumptions, and exclusions.

Discovery sprints, audits, and proof-of-concepts may be offered as fixed-scope phases. Build and platform work may proceed under milestone-based fixed fees or time-and-materials with a not-to-exceed amount.

We provide Professional Services including the following categories (details in each SOW):

• AI solutions & intelligent automation
• Custom software development
• SaaS product development
• Web & mobile applications
• Cloud, DevOps & deployment
• UI/UX & product experience
• Growth, automation & analytics
• Strategy, advisory & delivery governance
• Cybersecurity, compliance & resilience

AI-related Deliverables may incorporate third-party models, APIs, and platforms subject to those providers' terms. We do not guarantee accuracy, completeness, or suitability of AI outputs for any regulated or high-risk use.

You are responsible for lawful use of AI systems, including data rights, consent, sectoral regulation, and human oversight. You grant us a licence to use Client data solely to perform the SOW.

We implement responsible-AI practices as agreed in scope but do not warrant elimination of bias, hallucination, or security risks inherent in AI technologies.

Deliverables are accepted per milestone criteria in the SOW. Unless stated otherwise, a warranty period of thirty (30) to ninety (90) days from acceptance covers defect correction for in-scope functionality only—not new features, third-party outages, or changes in external APIs.

Change requests outside agreed scope require written approval and may affect timeline and fees. Client delays in feedback or access may extend schedules.

Cloud infrastructure operates under a shared responsibility model. You retain ownership of cloud accounts unless otherwise agreed. We are not liable for outages of third-party cloud providers.

Uptime SLAs, on-call support, and production operations apply only if expressly stated in the SOW.

Design Deliverables are licensed or assigned as set out in the SOW. Stock assets and fonts remain subject to their licence terms. Timely Client feedback is required to maintain delivery schedules.

We do not guarantee revenue, conversion, or marketing outcomes. You are responsible for compliance with advertising platform policies and applicable marketing laws. Analytics accuracy depends on correct implementation and data quality.

Advisory Deliverables are opinions and recommendations based on information available at the time. They are not legal, tax, or audit opinions. Implementation and outcomes remain your responsibility.

Security assessments, architecture reviews, and compliance-aligned engineering do not constitute certification, legal compliance, or a guarantee of passing external audits (e.g. SOC 2, ISO 27001, PCI DSS).

Remediation of findings may require separate scope. You must implement recommendations and maintain controls after delivery. We are not liable for breaches arising from Client failure to act on agreed recommendations or from zero-day threats outside agreed scope.

Fees, milestones, and payment terms are set in the SOW. Invoices are due within the period stated therein. Late payment may incur interest at the rate specified in the MSA or, if none, at two percent (2%) per month, and we may suspend work after written notice.

Deposits and fees for work commenced are non-refundable except as required by law or expressly stated in the SOW. No refund is due for completed milestones or Deliverables accepted or deemed accepted after ten (10) business days without documented defect notice.

You are responsible for bank charges, currency conversion costs, and timely payment of the full invoiced amount.

Unless otherwise stated, quoted fees are exclusive of all taxes, duties, and levies. AAGTEK (PRIVATE) LIMITED is registered with FBR (NTN: I475500-3).

Where applicable under the Income Tax Ordinance, 2001 and subsequent Finance Acts and Federal Budget measures, Clients must deduct withholding tax (including under Sections 153 and related provisions) at the prevailing rates, deposit it with FBR, and provide valid proof (e.g. CPR/challan) within the statutory period.

Valid tax exemption or reduced-rate certificates (including Form 149 where applicable) must be provided before invoicing if you claim exemption. Failure to provide valid documentation does not relieve you of paying the net amount due on invoices.

Invoices will include NTN, STRN (if registered), service description, and other particulars required by FBR. For export of IT services, Client cooperation may be required for zero-rated or exempt treatment, including contracts, proof of export, and SBP/FBR documentation.

Prices may be quoted in PKR or foreign currency as agreed. Exchange rates and remittance charges are as specified in the SOW.

Upon full payment of all fees due for the relevant SOW, we assign to Client the intellectual property rights in bespoke Deliverables created specifically for Client under that SOW, subject to retained Background IP.

We retain ownership of pre-existing tools, frameworks, libraries, methodologies, and general know-how ("Background IP") and grant Client a perpetual, non-exclusive licence to use Background IP embedded in Deliverables for Client's internal business purposes.

Open-source components remain under their respective licences. Client is responsible for compliance with third-party licence terms in Client-directed integrations.

Each party will protect the other's Confidential Information using reasonable care and use it only for the purpose of the engagement. Mutual NDAs may supplement these Terms. Confidentiality obligations survive termination for the period stated in the MSA or, if none, five (5) years.

We warrant that Professional Services will be performed with reasonable skill and care consistent with industry standards for the agreed scope. Except as expressly stated in the SOW, all other warranties, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed to the extent permitted by law.

Except for liability that cannot be limited under Pakistani law, our aggregate liability arising from or related to a SOW shall not exceed the total fees paid by Client under that SOW in the twelve (12) months preceding the event giving rise to the claim.

We shall not be liable for indirect, consequential, or punitive damages, or loss of profits, revenue, or data, except where prohibited by law.

IP indemnity obligations, if any, are capped as stated in the MSA.

Each party will indemnify the other against third-party claims arising from infringement of intellectual property rights in materials the indemnifying party provided, subject to MSA terms.

Client will indemnify us against claims arising from Client data, instructions, materials, or use of Deliverables in violation of law or third-party rights.

We may use employees, affiliates, and qualified subcontractors to perform Services. We remain responsible for their work under the SOW.

Either party may terminate an engagement as set out in the MSA—for convenience with agreed notice, or for material breach if not cured within the cure period.

Upon termination, Client shall pay for all work performed and non-cancellable commitments through the termination date. Provisions that by nature survive (confidentiality, IP, liability limits, dispute resolution) continue in effect.

Client will provide timely access, credentials, and approvals necessary for performance. Client warrants it has the right to provide data and systems access and that our use under the SOW will not violate law or third-party agreements.

Client must not request us to build or deploy unlawful surveillance, malware, or systems intended to circumvent security or law.

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, civil unrest, government action, epidemics, utility failures, or widespread internet outages, provided the affected party notifies the other and uses reasonable efforts to resume performance.

These Terms and any dispute arising from Site use are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles.

For Professional Services disputes, the parties will first attempt good-faith negotiation for thirty (30) days. If unresolved, disputes may be referred to mediation in Lahore, Pakistan, and thereafter to binding arbitration under the Arbitration Act, 1940 or institutional rules agreed in the MSA, or to the courts of competent jurisdiction in Lahore, Pakistan, as specified in the MSA.

For Site-only disputes not covered by an MSA, the courts of Lahore, Pakistan shall have exclusive jurisdiction, subject to mandatory consumer protection laws where applicable.

If any provision is held invalid, the remainder remains in effect. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any signed MSA/SOW, constitute the entire agreement regarding Site use.

You may not assign your rights under these Terms without our consent. We may assign to an affiliate or successor in connection with a merger or sale of assets.

Notices to us must be sent to our registered office and email: info@aagtek.com. Notices to you may be sent to contact details you provide.

These Terms are drafted in English. In case of translation, the English version prevails.

For questions about these Terms, contact us at info@aagtek.com or +92 331 8895166.